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Preview draft: the effective date and some policy arrangements require confirmation before publication.

MIVO SERVICE AND SAFETY

Help and Contact

Version 2026-10-13 · Effective date 待确认 / Not confirmed

Accounts and verification

Register with an email you can access. Codes expire and resending is rate-limited. Check spam folders and wait for the resend timer if a message is missing. Password recovery also requires email verification.

Voice and microphone

Join a room before requesting a mic. Check iOS microphone permission if authorization fails. Headphones may reduce echo. After disconnecting, reconnect and follow the latest server state.

Safety and deletion

Reports, blocking and account deletion are available in the app. Read the deletion information and verify your identity before deleting. Signing out or clearing cache does not delete an account.

Contact

Support email: [email protected]. Include account ID, device, iOS version, app version, incident time and symptoms. Do not send passwords or verification codes. Support hours and response targets will be published after operating arrangements are confirmed.